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Power being restored to Southeast Texas

Power Outage

UPDATE:

Crews have energized three of the five mobile substations being used to bypass damaged substations and are expected to have the final two online by the end of today.

Once all mobile substations are operational, all affected customers who can safely receive power will be restored. Meanwhile, those customers whose locations cannot yet receive power because of flooding or storm damage are being notified of the process of how to go about having their electricity restored.

Neighborhood Inspections

“We actually have workers going door to door in flooded areas, looking at the homes and determining whether the meter was damaged and whether the location can safely receive power,” said Vernon Pierce, vice president of customer service for Entergy Texas, Inc. “As customers bring in temporary housing and make repairs to their homes, we have a process in place to make sure that Entergy will be there to provide power as soon as it is safe to do so.”

For areas that have flooded, Entergy is inspecting meters then repairing and replacing them as is necessary. Customers may need to make repairs to property and obtain inspections before Entergy is able to safely restore power to these locations. For more information please visit www.entergy.com/harvey.

Underground electrical systems were also damaged by floodwaters, so crews will be working to repair those systems as well.

Customers are asked not to pile their debris near Entergy electrical equipment, such as meter bases, poles, guy wires and transformers.

Reporting New or Existing Outages

As power is restored, it is possible that customers will receive notifications that their power is on when it really is not. This is normal, as the system detected the larger outage to be addressed before recognizing the smaller one. If this happens, customers are asked to report the outage.

Rebuilding the System

As Entergy works to permanently repair the system over the coming weeks, customers may experience power interruptions that are more frequent and may be longer in duration than normal. Efforts will be made to notify customers in advance if it is possible to do so.

“We are close to restoring power to all customers who can take power, but work remains to be done to rebuild our system,” Pierce said. “Our system is in an abnormal and delicate condition, so we’ll have to spend the next few weeks rebuilding it, adding back in our contingencies and redundancies, and replacing temporary and damaged equipment with new, upgraded assets. And when customers with once flooded homes are able to safely take power again, we will be there to restore them one house at a time.”

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EARLIER: Mobile substations to re-energize Southeast Texas locations that can take power served by five damaged substations are underway, Entergy announced Tuesday in a news release.

Some have already arrived and others are on the way.

These substations include Amelia and Bevil substations in Beaumont, Vidor Substation in Vidor, Viway Substation in Rose City and McDonald Substation in Hardin County.

Crews are using special reconfiguration to properly connect the mobile substations to the electrical grid, according to Entergy.

While customers will see their power restored, temporary disruptions in electrical service are possible during continued restoration activities over the next few weeks, the Entergy news release said.

As of 11 a.m., 15,500 customers remained without power, down from 192,000 customers affected by Harvey, which made landfall near Corpus Christi as a Category 4 hurricane on Aug. 25.

Entergy says expected restoration times vary depending on location.

Customers have been notified as to when they can expect their service to be restored. Many customers have seen multiple outages as the storm has moved through and as crews have worked to restore power. Some areas still are underwater and inaccessible until floodwaters recede.

Mobile substations are proven and effective. They can be used for long periods of time, but they still take time to deploy. They are not like generators that can just be plugged in to work.

Set up can take several days while crews make connections, lay foundation mats on saturated grounds, build transmission lines and match voltages, according to Entergy.

As power is restored to new areas, Entergy may need to reconfigure, causing additional temporary outages.

Some mobile substations will be placed in semi-public areas. As with any large piece of electrical equipment, Entergy says safety is a primary concern.

Temporary fencing will surround the mobile substations, and no one other than qualified workers should pass these barriers.

A team of about 2,300 people from four states are working to restore power. The energy company says historic and catastrophic flooding caused by Harvey has been a major hurdle to crews’ accessibility in certain areas and caused severe damage to the five substations affected by water.

For specific information about damage and restoration information for the various locations, visit entergystormcenter.com or visit View Outages. For more information about the five damaged substations, visit entergy.com/Harvey.

Entergy Texas, Inc. provides electricity to more than 440,000 customers in 27 counties.

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