Texas Windstorm Insurance Association not accepting policy applications for new coverage

Tracking Harvey

TWIA Policy Application Moratorium in Effect

• Currently, TWIA is not accepting policy applications for new or increased coverage. TWIA began this moratorium on accepting policy applications yesterday afternoon, August 24, when Harvey was designated a hurricane by the US Weather Bureau while within the boundaries of 80 degrees west longitude and 20 degrees north latitude.

• This moratorium remains in effect until the TWIA General Manager determines that the storm no longer threatens property within the designated catastrophe area of the Texas Windstorm Insurance Association

• You may stay up to date on TWIA’s storm response by visiting our website ( and following us on Social Media.

Important TWIA Storm Recovery Information

TWIA is prepared to help policyholders affected by the storm and would like to provide the following suggestions to help coastal residents recover as quickly as possible.

If you are preparing to evacuate:

• Pack clothes, medications and other necessities for several days.

• If possible, obtain written prescriptions for all necessary medication.

• Purchase gas for your car and gather non-perishable food, maps and bottled water for the trip.

• Have enough cash on hand for emergency purchases in case banks are closed or ATM’s are not working.

• Take all important documents with you, including insurance policy information and written contact information for your agent and TWIA.

• If time permits, take an inventory of your property and protect your home or business.

o Cover and secure all exposed windows, doors, outdoor furniture, and other belongings that are outside, or bring them indoors.

How to file a claim with TWIA:

• TWIA policyholders that sustain windstorm damage can file claims by:

o Calling TWIA’s 24-hour Claims Center at 800-788-8247.

o Visiting

o Contacting your agent

• Remember: TWIA does not cover storm surge/flood damage, and flood insurance does not cover wind damage

• After Hurricane Harvey makes landfall, you can start the claim process. Policyholders do not have to wait until returning home.

• Learn more about the TWIA claims process at

Advice for policyholders when they return home:

• After filing your claim, concentrate on protecting your property:

o Make temporary or minor repairs to protect property from further damage

o Take photos of the damage, keeping receipts and records of payment for any temporary repairs

o Do not begin making permanent repairs until an assigned adjuster or representative has contacted you and inspected your property

• Be wary of out-of-state contractors who show up at your door unexpectedly. Check with the Better Business Bureau for a history of complaints.

• Understand the windstorm building code requirements for your area and contact the TDI Windstorm Inspections Program to schedule an inspection for applicable repairs.

Should you have any questions, please don’t hesitate to contact me or Jennifer Armstrong (512.637.4031).